Setting It Up
Watch it done in the real dashboard, then follow the steps below. It takes under a minute.
Narrated walkthrough · 1:09 · captions in the player menu. Every step is also written out below.
Before you start
- OrderBridge installed on your Shopify store and your Etsy shop connected (see Getting Started).
- A decision on where you report Etsy revenue. With this on, Etsy sales are counted in Etsy only, not in Shopify.
1Your orders arrive with their Etsy prices
Out of the box, each Etsy order is created in Shopify with the price the buyer paid on Etsy. Shopify then counts that sale as Shopify revenue, on top of the Etsy revenue you already see in Etsy.
2Open Settings
In your OrderBridge dashboard, click Settings in the left sidebar.
3Find Shopify Revenue and Tax Reporting
Scroll to the Shopify Revenue & Tax Reporting section and expand it if it's collapsed. It shows Disabled until you turn it on.
4Turn on $0 revenue
Tick Import Etsy orders as $0 revenue. Line items, shipping and tax are all set to $0, and Shopify marks the order paid automatically. Every product is still on the order, and fulfillment and tracking work normally.
Only the amounts change. The customer details are exactly what they'd be without this setting, and that depends on your import mode:
- Delayed import: the order waits for the browser extension, so it reaches Shopify with the buyer's full shipping address and email.
- Live import: the order is created right away with whatever Etsy's API provides. For most sellers Etsy withholds the address and email, so the order has no address and a placeholder email until the extension fills them in. See the Delayed Import guide.
5Or: keep the prices, drop only the tax
Want Shopify to keep the real item and shipping prices? Leave the first box off and tick Exclude sales tax from Shopify orders instead. Etsy collects and remits the tax itself, so the tax line shows Tax - Etsy Submitted at $0.00. (With $0 revenue on, this option has no effect: everything is already zero.)
6Save
Click Save Settings. The change applies to every order synced from now on. Orders already in Shopify keep their original prices; they aren't changed retroactively.
7Fulfill as normal
New Etsy orders now appear in Shopify at $0, already paid. Pick, pack and ship them exactly as before; nothing else about your workflow changes, and your Shopify revenue reports show only your Shopify sales.
