See It on a Real Order
One real Etsy order, recorded start to finish: first imported live for comparison, then handled by delayed import and the extension. The buyer's name, address and email are masked; the name you see in Shopify is a stand-in.
Narrated walkthrough · 1:34 · captions in the player menu. Every step is also written out below.
Before you start
- OrderBridge installed and your Etsy shop connected (see Getting Started).
- The OrderBridge browser extension installed in Chrome (get the extension), and you're logged in to your Etsy shop in that browser.
- Delayed Import turned on in Settings.
1A new order waits as Pending
OrderBridge finds new paid Etsy orders automatically. With Delayed Import on, a new order is stored as Pending (Etsy: Needs Address) and nothing is created in Shopify yet.
2For comparison: the same order imported live
With Live Import, the order goes to Shopify as soon as it's found, with only what Etsy's API provides. Etsy never shares the buyer's email, so the order gets a placeholder (etsy-[receipt]@placeholder.orderbridge.app). Whether the shipping address comes through depends on your Etsy shop: most US shops don't get it, and then the Shopify order has no address at all.
For this recording the address Etsy shared for this shop was held back, to show what most US shops receive.
3Why the placeholder matters
Apps that email your customers, such as Judge.me review requests, Smile.io rewards and Shopify marketing, use the email on the Shopify order, so a placeholder never reaches the buyer. (For this guide we deleted the live-imported order, which also removes it from Shopify, and put the order back to Pending.)
4Open the extension: Sync Addresses
Click the OrderBridge icon in Chrome's toolbar. It shows how many orders Need Address and how many Need Tracking. Click Sync Addresses.
5The extension captures the real details
The extension opens the first waiting order on Etsy, in your own logged-in browser, reads the buyer's shipping address and email from the order page and sends them to OrderBridge. With more orders waiting, it moves on to the next; when there are none left it says All done. Digital orders with no shipping address are recognised and skipped.
6Bought the label on Etsy? It's saved too
If you bought the shipping label on Etsy, the extension also saves a copy of the label PDF when it visits the order, and shows Etsy label captured. Etsy's API can't return labels to apps, so this is the only way to get it. (Settings → Etsy Shipping Label Capture, on by default.)
7Seconds later: the order is in Shopify
As soon as the details arrive, OrderBridge creates the Shopify order. On the dashboard it leaves Pending, and an Etsy Label button downloads the saved label.
8Tracking is applied for you
Tracking from an Etsy label is added to the Shopify order and the order is marked fulfilled automatically: at once if the label was bought before the import (as here), otherwise usually within about ten minutes of buying it.
Ship with labels bought elsewhere (Shopify, Pirate Ship)? Once the Shopify order is fulfilled, the extension's Sync Tracking button opens each order on Etsy and fills in Etsy's tracking form for you; you check it and click Complete order.
9In Shopify: the real email and address
The Shopify order now has the buyer's real email and full shipping address (masked in this video), so review requests, rewards and order emails reach the actual customer.
