Collect Buyer Design Files
for Custom Print Orders

Requirements

Set Up Your Etsy Listing

OrderBridge can only email a buyer if it has a real address to send to — and Etsy does not hand sellers buyer email addresses through its API, for any shop, regardless of import mode. The workaround is to ask for it directly, in the one place Etsy does share with sellers: the listing's Personalization field.

1. 1
   Open the listing in Etsy Shop Manager

   Go to Listings → [your custom-print listing] → Edit → Details, then scroll to Personalization.

2. 2
   Add a Personalization question that asks for email

   Something direct works best — e.g. “What email address should we send your upload link to?” Avoid open-ended prompts like “Any special requests?” that won't reliably contain a usable email.

3. 3
   Mark the question required

   An optional field gets skipped by some buyers. Marking it required is the single biggest thing you can do to make sure the upload link goes out automatically instead of needing your manual follow-up.

   Without a required field: some orders will land with no email at all. That's not a dead end — see the Copy Link fallback in Part 3 — but a required field means most orders never need it.

4. 4
   Confirm the listing's SKU

   Note the exact SKU on the variant(s) you want this to apply to — you'll enter it in OrderBridge Settings in Part 2. It must match exactly.

Configure OrderBridge Settings

1. 1
   Open Settings → Custom Print Orders

   In your OrderBridge dashboard, click Settings, then expand the Custom Print Orders section near the bottom of the page.

2. 2
   Turn on the master toggle

   Nothing happens until you add at least one SKU below — enabling the toggle alone has no effect.

3. 3
   Add your custom-order SKU(s)

   Type a SKU and click Add (or press Enter). Add as many as you need — every incoming order is checked against this list.

4. 4
   Brand the upload page (optional, recommended)

   Set a Shop display name — this is shown to the buyer instead of your Etsy handle, and fills the {SHOP_NAME} placeholder in the email. Optionally paste a Logo URL (your Shopify admin's Settings → Files page works well for hosting one) and write plain-text Instructions for buyers shown above the upload form.

5. 5
   Customize the upload-link email (optional)

   Leave the subject and body blank to use OrderBridge's default message, or write your own using {ORDER_NUMBER}, {UPLOAD_LINK}, {SHOP_NAME}, and {ETSY_ORDER_LINK} as placeholders. A live preview on the Settings page always shows exactly what will be sent, whether that's the default or your override.

6. 6
   Set a download filename format (optional)

   Controls what a buyer's file is named when you download it — e.g. {ORDER_NUMBER}-{FILENAME}.{EXT}. A live example on the Settings page shows exactly what a sample file would download as with your format. Leave it blank to keep the buyer's original filename untouched.

7. 7
   Save

   Settings apply to new orders going forward — they don't retroactively touch orders already in your dashboard.

What Happens When an Order Comes In

Every new order is checked against your configured SKU list at the moment it's synced from Etsy — this happens identically whether your shop uses live import or delayed import, because it never depends on Shopify's buyer-email field at all.

The Buyer's Upload Experience

The buyer clicks the link in their email and lands on a page that looks like it belongs to your shop — not OrderBridge.

Downloading a Buyer's File

Every matching order shows a status badge right on its dashboard row, so you always know where things stand without opening the order.

What Happens Behind the Scenes

Frequently Asked Questions